100% Quality Guarantee
We provide a 100% quality guarantee for every one of our products.
As a company of scientists, we understand how important it is to work with products that are specific and consistent from lot-to-lot. We work hard to ensure that all our products are validated in multiple research applications and with samples derived from multiple species. We also pride ourselves on providing great customer service and technical support.
How to make a claim
If a product fails to perform as specified on its datasheet, please contact us. We will investigate your experimental procedure and (if applicable) guide you through a few simple troubleshooting steps. If your issue is not resolved, we will offer you the choice between a full credit or a replacement.
Terms & Conditions - Guarantee is valid for up to 12 months from the date of delivery or up until the expiration date specified on the product.
- Guarantee only applies when products are stored as specified on their datasheets.
- Guarantee only applies when samples derived from tested species are used.
- Guarantee only applies when products are used in validated applications.
- In rare cases, product availability may limit replacements; where possible, an alternative will be offered.
- Guarantee does not apply to Trial Size antibodies.
- This guarantee is subject to change without notice and applies to end-users only.
